About Ariana Hewad Trading Company:
Ariana Hewad: is a company organized and existing under the laws of the Islamic Republic of Afghanistan with registered number (125720) of Ministry of Commerce & Industries holding its principal place of business Head Office at Kabul Afghanistan. To become known as the best trading company we are famous for technical proficiency and moral respect and admiration as a result of the company commitment with its responsibilities with its clients.
Job Summary:
Telemarketing Officer contributes in generating sales for the company and is responsible for closing sales deals over the phone and maintaining good customer relationships. The goal is to help the company grow by bringing in customers and developing business.
Skills Description:
• Excellent communication and interpersonal skills.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Disciplined, professional and hard-worker.
• Being flexible regarding working hours.
Duties & Responsibilities:
1. Managing, tracking and following up on leads by calling them.
2. Influencing customers to open account with AH by following a prepared script to give service reference information.
3. Meeting monthly and quarterly sales targets.
4. Maintaining expert product knowledge in order to meet all clients’ queries.
5. Maintaining long lasting customer relationships.
6. Conducting business reviews to ensure clients are satisfied with the service of AH.
7. Maintaining clients’ database by entering/writing, verifying, and backing up data.
8. Maintaining quality service by following AH’s standards.
9. Keeping records of calls and sales and note useful information.
10. Pursuing and following up with prospect clients to understand their requirements and close deals.
11. Presenting products or services of AH over the phone as well as dealing with queries and doubts.
12.Other job-related tasks as assigned by the line manager.
Job Location:
Kabul, Afghanistan
Qualifications:
• High school graduated; bachelor degree in Marketing or Business Administration will be preferred.
• 6-12 months experience as telesales representative or other sales/customer service role, although fresh graduates meeting job’s other requirements are also welcome. Past experience in financial industry will be an advantage.
• Fluent in both Pashto & Dari languages.
• Cool-tempered and able to handle rejection.
• Patience, persistence and persuasiveness.
• Communicate effectively: speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Submission Guideline:
Interested candidates, who matches the above criteria may send their applications along with their CV to the below mentioned email. Please mention the Job Title at the subject line of your email, otherwise your application will be accepted. Only shortlisted candidates will be invited for the interview.
